MI
MOHAMED I

1 reviews | Active since Oct 2015

21 Apr 2016, 10:25

INCORRECT GOODS SUPP****

<br> I was at your Makro Carnival store on Wednesday 20/04/2016. I purchased a Samsung SILVER 13kg top loader washing machine for R3999. I picked it up from your collection point.<br> <br> When I arrived home and opened the box I saw it was a WHITE washing machine. Makro carnival is now out of stock on the silver machine. Which store can i go to get my SILVER washing machine TODAY ?

0
Replies (2)
MI
MOHAMED I's update23 Jun 2016, 07:03
Reviewer Update

Thank you Makro. I was contacted by the store the next day and i received my silver washing machine.

Makro
Makro's reply23 Jun 2016, 11:10
Official

Thank you for taking time to forward this compliment.

Makro prides itself with great customer service. It is really encouraging to hear of a bad experience being turned around.

It is great to hear that Carnival store is doing such a fantastic job of keeping their customers happy.

I have forwarded your compliment to the Marketing Executive Manager ( Munier Solomon) and I am sure he will post your comments for all staff to see.

Please continue to give us feedback on service received in our stores.

Regards

Mmule Moropa

Best regards,