Incorrect Goods Delivered - No response to sort out the issue

Overall I'm a big fan of Makro and regularly order from them. But this time, I am frustrated and think my last option is to write on Hello Peter in the hope that someone finally respond to me.

Early May I ordered 2 boxes of ALL YOU NEED 42 PIECE CUTLERY SET to the total value of R1,426.36. I requested it to be delivered at a friend's house in Jhb..

When they delivered the goods in the week of 18 May, they delivered two electric blankets to the value of R950.12. Unfortunately my friend's mom accepted it not knowing it is incorrect.

On 19th of May, I phone Makro as well as send an email reporting the incorrect goods was delivered. At first they were very helpful in organising a return of the goods. They even emailed me the pick up slip that needs to be attached to the goods. In the email the lady mentioned that they will pick up the goods on Tuesday, 26 May.

Since then, nothing has been picked up. I've phoned and they said they will look into it. I've send numerous mails and I only received on response back on Friday, 29 May saying she will contact the courier company. This week I've once again send mails requesting feedback, but no response, no feedback or update.

The incorrect goods are still sitting with my friend. I still haven't received what I've ordered and I just do not know what to do or contact anymore.

I'm very unhappy.