RG
Roxanna G
1 reviews | Active since Dec 2021
20 Dec 2023, 14:27
Incorrect fan
I purchased a fan combo on Black friday. The following week I received the fans from courier. The box of the fans were opened an it was the incorrect fans. Makro didn't not inform me of this. I tried calling and email but no joy I found as I have not received any feedback . I would like a Refund. Kindly assist.
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Makro's replyOfficial
22 Dec 2023, 10:23Good day Roxanna, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply22 Dec 2023, 10:23
Official
Good day Roxanna, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,