VM
Violet M
1 reviews | Active since May 2015
23 Apr 2025, 15:24
Incorrect Delivery Charge & Unresolved Refund Request – Urgent Resolution Needed
I made a Purchase on 22 April and opted for instore pick up but when i received my invoice i was charged for delivery of which i never opted for. I immediately called the online customer care and requested for a refund for that order and was advised that it was escalated and was to receive feedback within 24 hours for the refund. today the 23rd of April got communication that the order was handed over to the courier and i called once again to check if the cancellation was processed and it turns out that it was never done and was misled by your customer care agents. please send who ever who came to deliver to come and collect it and refund me my money
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Replies (8)0
Replies (8)VM
Violet M's updateReviewer Update
02 May 2025, 10:10to-date I still haven't received my refund.
was sent a POP on mail on Monday(28/04) but the refund hasn't been processed on your side as it is not reflecting on my side.
this is really frustrating that I have to run after a big retailer such as Makro for a mere refund and I have to wait this long for this refund to be finalized so that I can get my money back.
was sent a POP on mail on Monday(28/04) but the refund hasn't been processed on your side as it is not reflecting on my side.
this is really frustrating that I have to run after a big retailer such as Makro for a mere refund and I have to wait this long for this refund to be finalized so that I can get my money back.
VM
Violet M's update02 May 2025, 10:10
Reviewer Update
to-date I still haven't received my refund.
was sent a POP on mail on Monday(28/04) but the refund hasn't been processed on your side as it is not reflecting on my side.
this is really frustrating that I have to run after a big retailer such as Makro for a mere refund and I have to wait this long for this refund to be finalized so that I can get my money back.
was sent a POP on mail on Monday(28/04) but the refund hasn't been processed on your side as it is not reflecting on my side.
this is really frustrating that I have to run after a big retailer such as Makro for a mere refund and I have to wait this long for this refund to be finalized so that I can get my money back.
VM
Violet M's updateReviewer Update
05 May 2025, 12:43Why must I suffer for my refund to be processed?
The item was collected and now it's two weeks and my money is not processed but was sent a POP back dating from 2024 November.
P
I want my money
The item was collected and now it's two weeks and my money is not processed but was sent a POP back dating from 2024 November.
P
I want my money
VM
Violet M's update05 May 2025, 12:43
Reviewer Update
Why must I suffer for my refund to be processed?
The item was collected and now it's two weeks and my money is not processed but was sent a POP back dating from 2024 November.
P
I want my money
The item was collected and now it's two weeks and my money is not processed but was sent a POP back dating from 2024 November.
P
I want my money
VM
Violet M's updateReviewer Update
05 May 2025, 15:06The refund was not processed, I called earlier and was told it was not processed.
VM
Violet M's update05 May 2025, 15:06
Reviewer Update
The refund was not processed, I called earlier and was told it was not processed.
VM
Violet M's updateReviewer Update
06 May 2025, 10:38the items were collected by Crown mines on the 24th of April and to-date my refund is not yet processed. i want my money. refund my money i cannot wait for two weeks for a refund to be processed.
VM
Violet M's update06 May 2025, 10:38
Reviewer Update
the items were collected by Crown mines on the 24th of April and to-date my refund is not yet processed. i want my money. refund my money i cannot wait for two weeks for a refund to be processed.
VM
Violet M's updateReviewer Update
06 May 2025, 16:21 You have been escalating for the past two weeks. I was informed that it was escalated after the initial call I received from the Makro social media consultant on 29 April 2025 at 10:49, but still today the 06/05/2025 the is still no reimbur*****t that has been handled during this time or any communication from Makro. i have to be the one running after you so that i can get my money back.
This customer service is absolutely shocking!!!
This customer service is absolutely shocking!!!
VM
Violet M's update06 May 2025, 16:21
Reviewer Update
You have been escalating for the past two weeks. I was informed that it was escalated after the initial call I received from the Makro social media consultant on 29 April 2025 at 10:49, but still today the 06/05/2025 the is still no reimbur*****t that has been handled during this time or any communication from Makro. i have to be the one running after you so that i can get my money back.
This customer service is absolutely shocking!!!
This customer service is absolutely shocking!!!
VM
Violet M's updateReviewer Update
07 May 2025, 09:51Today i called again to find out about the status and the lady waiting at online department at Crown stores says the purchase references numbers cannot be refunded and managers are trying to sort it out and it will take 48 hours and she immediately hung up and didn't want to answer anything on that call.
why must your store issues affect me your customer and why are they even saying i should wait for 48 hours while i have been waiting for two weeks for this refund to be processed. please sort your self's out and refund my money. your "OD" issues has nothing to do with me.
I want my money Crown mines Makro online department, refund it.
why must your store issues affect me your customer and why are they even saying i should wait for 48 hours while i have been waiting for two weeks for this refund to be processed. please sort your self's out and refund my money. your "OD" issues has nothing to do with me.
I want my money Crown mines Makro online department, refund it.
VM
Violet M's update07 May 2025, 09:51
Reviewer Update
Today i called again to find out about the status and the lady waiting at online department at Crown stores says the purchase references numbers cannot be refunded and managers are trying to sort it out and it will take 48 hours and she immediately hung up and didn't want to answer anything on that call.
why must your store issues affect me your customer and why are they even saying i should wait for 48 hours while i have been waiting for two weeks for this refund to be processed. please sort your self's out and refund my money. your "OD" issues has nothing to do with me.
I want my money Crown mines Makro online department, refund it.
why must your store issues affect me your customer and why are they even saying i should wait for 48 hours while i have been waiting for two weeks for this refund to be processed. please sort your self's out and refund my money. your "OD" issues has nothing to do with me.
I want my money Crown mines Makro online department, refund it.
VM
Violet M's updateReviewer Update
08 May 2025, 14:34today I called again and was told that they are waiting for a spreadsheet before they can process my refund, I don't get what does the spread sheet has to do with me.
I want my money Makro.
Refund my money. Refund my money
I want my money Makro.
Refund my money. Refund my money
VM
Violet M's update08 May 2025, 14:34
Reviewer Update
today I called again and was told that they are waiting for a spreadsheet before they can process my refund, I don't get what does the spread sheet has to do with me.
I want my money Makro.
Refund my money. Refund my money
I want my money Makro.
Refund my money. Refund my money
VM
Violet M's updateReviewer Update
08 May 2025, 14:40Crown mines manager doesn't even attend to its clients
VM
Violet M's update08 May 2025, 14:40
Reviewer Update
Crown mines manager doesn't even attend to its clients