Incorrect debit order

This is the 3rd time I am sending in the same complaint. This is the 3rd month in a row that my full debit order hasn't been debited. The issues with the debit order has been an issue since October 2021.

I get harassed throughout the month due to non payment (Even when I've made a plan for the payment) and I get told by your consultants that I need to pay the collection fees 'just to make sure my account is not in arrears'.

Please note I am immigrating in September, and after my final debit order, my account will be closed. I suggest that you start debiting my account correctly. Makro is very clearly the issue here, and I will not be held responsible for non payments or collection fees.