Incorrect debit order amount

This will be the 4th time I am writing a complaint,

I have complained countless times about my debit order. This has been an ongoing issue since October 2021. I requested the debit order date to be changed because my salary date changed to the 1st of the month.

For some reason, that was difficult to action. Now that the debit order has been successfully processed, the amount is incorrect. Last month I was only debited R182. I made arrangements that the 1st of July the normal monthly installment as well as the payment that wasn't debited, will be paid in full. A total of R910. 61.

On the 1st of July, again only R182 was debited from my account. I spoke to a consultant on the 1st and was told the remainder will still be debited at a later date. I received an SMS on Wednesday stating I owe R756.13. That amount is incorrect. I will NOT be liable for 'late charges'. I made the payment while on the phone with the consultant with the correct amount. I received another sms today saying there is an error with my bank details and the money has been returned. The payment was successful and that money was not returned into my account. I have attahced the sms and a picture of the successful transaction.

I am so sick of phoning your irritating and useless consultants who do not know how to fix this issue. I spend a large amount of my time trying to sort out an issue that isn't mine and shouldn't be happening in the first place. For the first 2 and a half years there was never an issue with the correct amount or date and now the last 9 months there has been countless issues, either because you're lazy or just don't know how to do your job correctly. Sort this out, please. I will no longer be wasting anymore of my time with this.