Incorrect charges - check your till slips

<p>How is this protecting me – The Consumer.</p> <p> Where do I start. </p> <p> In July I shopped at Makro for the R100 deals - got to the till and my purchases came to R7000 - after calculating the bonus - it came to R6000 - I was not happy with that and was told to go home and recalculate with my till slip and my pamphlet that I marked - I was sure that my budget was R4500 - got home and the inconvenience of unpacking and separating groceries and then calculating myself. it was clear that Makro made a mistake and owed me R1200 - I went back the next day and again the inconvenience of going through the slip with a supervisor at Makro - they told me to come back at 13h00 cause they need to see what went wrong - had to go back again at 13h00 just to find that Makro did make a mistake and they paid me my R1200. So Friday the 30/09 - I went back to Makro to do some shopping - with my pamphlet again and when I go to the till - I had the exact same problem - it was late in the evening around 18h00 when I told the cashier that I am not happy with the amount due - I called for a supervisor and complained that this happened to me before - my budget on my pamphlet was R3650 - the amount due was R4800 after doing the bonus calculations - I told them that this cannot be correct - so again the inconvenience of taking all the things out of the trolleys and rescanning again - just to find that the actual total due was R4219 - so again there was a mistake made - at 18h15 - about 7 or 8 Makro employees was surrounding me and my daughter with grins on their faces - waiting to see if I made a mistake - they made us feel uncomfortable - then the one lady had the nerve to say I took the wrong things that was not on special - NOW, my point is this - for all the other times that I shopped at Makro - how many times did Makro rob me of extra monies because I did not check my till slips or calculate on my own pamphlet - how many other clients are being ********** here - because they are not checking their slips. I am disgusted by the treatment that I have been getting at Makro and I will use all my social media power (hellopeter / instagram / twitter / facebook / media 24 / carte blance if I have to to make sure that other clients do not go through the same. I spend about R5000 a month at Makro and for this I believe that I must get better treatment - and not to be ********** - Does Makro actually care about their customers - do they actually want their clients to enjoy shopping there - for the past 2 months I've had to really inconvenience myself and explain to my spouse why I went over budget (and still packing and unpacking)- when in the meantime the till calculations were incorrect - my husband told me that I must never put my foot back at Makro - is this the type of publicity Makro wants - because I am not going to leave it here - I am a customer who pays for everything in life - and expect decency in return - Makro falsely advertises and ripps innocent customers like myself off on a daily basis. if I don't get a positive response from Senior Management - I will take this further - where is the Treating the Customer Fairly in all of this. This means that if I had to leave this - Makro would have ripped me off from around R1800 in just 2 months - because I checked my slip - is that Fair? Respond to me to what Makro is going to do to make me a happy client and to want to shop at Makro again this month. Respond via email. What a horrible experience I’ve had the last two months at Makro. And I’m pretty sure all that management will now say is – that they apologise for the inconvenience – That is not good enough. They had my daughter in tears – because so many employees surrounded us as well…I am so disgusted.</p> <p> </p> <p> </p>