Incorrect Advertising

I purchased a Samsung washing machine online, and was sent the wrong washing machine. The unit that was shown in the online advert and invoice were completely different models. I logged a return online and contacted the whatsapp line the day it was delivered.

Its been days since I logged the return , yet to date the courier company has yet to contact me to collect. The machine just sitting in my garage waiting to be collected. This has been a very bad experience all around. I have been forced to go purchase another washing machine since this error was made and the extended delay in resolution. This has costed me unnecessarily and the further delays in the return and refund is costing me even more. Very disappointed in the handling of the problem which is a result of bad advertising. I have contacted the call centre, used the whatsapp service and emailed the helpdesk for assistance, yet no joy or feedback when I can expect the courier. I even offered to return the machine myself to the local Makro, but was told to wait for the courier.

I take issue that they will simply refund me, since this doesnt account for the wasted time through bad advertising. Especially at a time when the funds could have been used for a better Black Friday special.