Inconvenience & Expenses Caused - Repair Delays!

I called Makro and requested a repair. I said to the guy that i am not sure how long ago we bought the washing machine, but it should be about a year and a half ago, and we also took extended warranty, so it should be covered. I gave both of our Makro card numbers, because i was not sure on which one we bought the machine. The guy then said that he will Log a Call for someone to come out to our home and see what is wrong with the machine. 2 Days later we received a call from PanaS to schedule a time. They said that they will have to order the part. So after almost a week I called PanaServices the Lady said that they are waiting for Confirmation from Makro to go ahead. Makro did not understand what was going on. I never got a call back. Called again and after the 3rd time only to find out that Samsung was supposed to come and do the check. After samsung heard that PanaS already opened the Machine, my warranty with them was not valid anymore and that Makro is now responsible for payment. It has been 3 weeks in total now, and still waiting. EXTRA EXPENSES ON LAUNDROMATS because ONE person did not do their job and Makro only says SORRY! I expect more from them for inconvenience caused!