NL
Nelson L
1 reviews | Active since Jan 2020
04 Jan 2020, 13:38
Incomplete work on warranty stove
I must admit that im disappointed by makro in Roodepoort next to Clearwater mall, we bought stove with a warranty, stove broke, we then logged a call with them, they have sent a technician to fix the stove, to find out that he brought wrong parts, its been a whole year waiting for technician to come back, this is a really bad service
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Makro's replyOfficial
10 Jan 2020, 16:09Good day Nelson
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologize for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologize for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Makro's reply10 Jan 2020, 16:09
Official
Good day Nelson
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologize for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologize for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team