Incomplete Products

Hi,

We recently ordered a a patio set from Makro. We even went as far as to order it 2 weeks in advance (because we were so excited) we even arranged for delivery on a Saturday because we work weekends. The Thursday before the Saturday which we expected the delivery we phoned makro to confirm delivery and arrange for it before 12pm as we had urgent matters to attend to, the sales assistant assured us that everything is on schedule.

Saturday Morning came and we phoned to double check turns out our product wasn't even invoiced for delivery. The lady assured us that she was doing it at the moment and will then have it to us by no later then 2pm now. The product finally arrived at 3:30pm by then our urgent plans had to be cancelled. and by urgent plans i mean having to visit a family member who is incredibly sick and in hospital.

When the delivery arrived it contained no fixtures and fasteners. we then called them to let them know of the situation only to get the response that they are sorry but they don't have anything for us and that they can collect the table however, we would then have to wait for a few more weeks as this was the last one in stock ( which is why we ordered in advanced), their attitude was more like a ' sorry its your problem and there is nothing we can do'. Leaving us with a table we couldn't assemble. the Lady assured us that she would make a plan for us on Monday, but surprise surprise it is Friday and we have had no contact from makro.

This is absolutely disgusting and pathetic that you will sell you products without everything in the box and then leave it to the customer to "fix". It is shameful that as a company you show no intent, honestly and any form of help to accommodate your customers. Instead you leave us to call in to a store were we spend 10-15 minutes being transferred around only to be told that there is nothing they can do, or provide us with empty promises with no real intention of correcting the solution.

Please do us a favour and add in your terms and condition " products may or may not come with all part, which is up to the consumer to deal with as we at Makro simply don't care"