Incomplete Order

I never expected to get such a bad service from Makro Strubens Valley Store. I ordered an inflatable punching bag online and it was quickly delivered on the 14 May 2020 only to find out that the pump is missing in the box, I enquired on that day about the missing pump and was told my query will be escalated to the store in question did a follow up (Ref 753086),called the store several times with no assistance they only took my contact number and they never contacted me it is almost two weeks now and I can’t keep phoning the store that is even hard to reach any of their staff since there is no feedback/assistance I want my refund(including delivery fee).