NA
Naushina A
1 reviews | Active since Jan 2017
26 Jan 2017, 11:30
INCOMPLETE ORDER
<p>NO SERVICE AT ALL</p>
Helpful (0)
Replies (4)0
Replies (4)NA
Naushina A's updateReviewer Update
26 Jan 2017, 11:36NO SERVICE AT ALL...
We ordered a chair from Makro on the 18th January 2017 and when they delivered the chair on the 19th January 2017. When we assemble the chair, there were no wheels. I contacted Makro and they told me that they will log a query and i willl be contacted. The Head Office contacted us and told us that they will deliver the wheels on Wednesday, the 25th January 2017. Today is Thursday, the 26th January 2017 and we havent received anything. I then contacted MAKRO again this morning and we havent received any feedback as yet.
NA
Naushina A's update26 Jan 2017, 11:36
Reviewer Update
NO SERVICE AT ALL...
We ordered a chair from Makro on the 18th January 2017 and when they delivered the chair on the 19th January 2017. When we assemble the chair, there were no wheels. I contacted Makro and they told me that they will log a query and i willl be contacted. The Head Office contacted us and told us that they will deliver the wheels on Wednesday, the 25th January 2017. Today is Thursday, the 26th January 2017 and we havent received anything. I then contacted MAKRO again this morning and we havent received any feedback as yet.
NA
Naushina A's updateReviewer Update
26 Jan 2017, 11:37We ordered the chair online and paid immediately and we get no service.....
NA
Naushina A's update26 Jan 2017, 11:37
Reviewer Update
We ordered the chair online and paid immediately and we get no service.....
Makro's replyOfficial
27 Jan 2017, 08:26Thank you for your enquiry and apologies for the late response we had a problem with our emails but we have escalated your complaint to the relevant department and they are busy with it.
Regards
Mbali Makhanya
Best regards,
Makro's reply27 Jan 2017, 08:26
Official
Thank you for your enquiry and apologies for the late response we had a problem with our emails but we have escalated your complaint to the relevant department and they are busy with it.
Regards
Mbali Makhanya
Best regards,
Makro's replyOfficial
18 Feb 2017, 09:41Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
I believe all issues raised with us have been resolved.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Best regards,
Makro's reply18 Feb 2017, 09:41
Official
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
I believe all issues raised with us have been resolved.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Best regards,