1 reviews | Active since Jan 2017
Incomplete Online Order
I have ordered from Makro online 18th of October. They confirmed the order on the 20th of October and did a partial delivery soon after. I informed them that I only received half the order and they acknowledged that the rest will follow soon. I have phoned them probably 7 times now and every time the person say that they can see its been dragging on for a long time and they will escalate it on their system. Its now been a month and they are still escalating with no result. I am not sure whether they will complete this order before December and the money that I paid has been cleared a month ago....... My hands are tied, as I know the next time I phone, the reply will be that it has been escalated and that someone will call me..... But someone never does call and the order will again be escalated....
Nothing has been done yet. No feedback from their side at all. I phoned again to find out what is going on and was told that they suggest a refund as the product is not in stock, only to look on the website to see that they are selling it in boxes of six on their Black Friday promotion, only it woks out about R50 more expensive......
I then told the lady that I'll take the refund as I can see I am not going to get anywhere with their level of service.
Even the refund is still not processed, maybe refunds are also out of stock...
Nothing has been done yet. No feedback from their side at all. I phoned again to find out what is going on and was told that they suggest a refund as the product is not in stock, only to look on the website to see that they are selling it in boxes of six on their Black Friday promotion, only it woks out about R50 more expensive......
I then told the lady that I'll take the refund as I can see I am not going to get anywhere with their level of service.
Even the refund is still not processed, maybe refunds are also out of stock...