nM
noluthando M

1 reviews | Active since Mar 2013

07 Aug 2021, 12:05

Incomplete laptop repairs done under warranty

I bought a Lenovo 5th generation laptop last year June. The laptop performance is very slow. Took it for repairs 2 times and still not function well. With the last repairs now August I was told I need to upgrade my software in order to have the laptop fully functional. However the laptop came STD with software and I didn't have to install anything but now to my surprise I must pay to make the laptop work after they tried to repair it twice. I'm really not happy with the service received from Makro Woodmead

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Replies (3)
nM
noluthando M's update07 Aug 2021, 13:05
Reviewer Update
I will await your feedback.

Thank you
nM
noluthando M's update12 Aug 2021, 13:43
Reviewer Update
Hi,
Any feedback on the above request as it's morethan 48hours turn around time as promised?

nM
noluthando M's update16 Aug 2021, 08:36
Reviewer Update
What is happening at Makro as I keep on getting these automated responses and nothing tangible still. Maybe I'll have to the report to the Ombudsman to get proper help.