Incomplete delivery/ terrible after sales service

Item: Makro
Rating: 1
Author: leroy J

Ive ordered a stove and two other items from them. Only the other items were delivered last week. When i called to ask when the stove would be delivered, I could not get a straight answer. Each time when I call I am being told that they would come back to me. Its been days now and still no one came back to me to advise when the stove would be delivered. Its not the first time they sent me an incomplete order. I will never purchase from Makro/ Makro Port Elizabeth ever again. Terrible client and after sales service!

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Replies (1)

Makro's replyOfficial

26 Jan 2021, 12:08

Good day Leroy,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply26 Jan 2021, 12:08

Official