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Carol O

1 reviews | Active since May 2025

20 May 2025, 12:30

Incomplete Delivery of PRAM – Urgent Resolution Needed Before Baby’s Arrival

Title: Incomplete Delivery of PRAM – Urgent Resolution Needed Before Baby’s Arrival

I’m extremely disappointed with Makro and how they’ve handled my purchase. I ordered a PRAM that was on special, and when it was delivered, it arrived incomplete – the car chair, which was clearly supposed to be included, was not delivered.

Now Makro wants to refund me, but because I bought it on special, the current price is higher. They’re telling me I’d have to pay the full price if I want the product again. This is completely unfair – it was their mistake, not mine.

What’s even more upsetting is that this isn’t just any product – my grandchild is due on 11 June, and we urgently need the car chair that was supposed to come with the PRAM. It’s unacceptable to be put in this position so close to such an important moment.

I am requesting that Makro: • Either deliver the missing car chair immediately, • Or allow me to repurchase the full set at the original special price, not the current inflated price.

This matter needs to be resolved before the 11th of June, and I hope Makro takes responsibility and acts urgently. I feel Makro is not taking proper responsibility for their error, and the customer service has been frustrating and unhelpful. This experience has left me very dissatisfied

Very unhappy with the customer service so far.

0
Replies (14)
CO
Carol O's update20 May 2025, 13:30
Reviewer Update
Good day

Thank you for coming back.

I can't seem to lock in but the order number is MAK ***.

Can you assist please
CO
Carol O's update20 May 2025, 13:46
Reviewer Update
Makro pram.jpg 45.83 KB
CO
Carol O's update21 May 2025, 09:26
Reviewer Update
Good day

Any news yet?

Kind regards,
CO
Carol O's update21 May 2025, 11:35
Reviewer Update
Good day,

What will happen after the collection? Will you replace it with a complete 3-in-1?

Kind regards,
CO
Carol O's update21 May 2025, 18:19
Reviewer Update
As I mentioned: The price is not the same as I purchased it online.

I am requesting that Makro:
• Either deliver the missing car chair immediately,
• Or allow me to repurchase the full set at the original special price, not the current inflated price.
This whole matter would not have happened if you delivered the complete 3-in-1 set.
The baby is due 11 June and NEED the car chair.

Kind regards,
CO
Carol O's update22 May 2025, 16:46
Reviewer Update
Good day

Thank you for your message.
Unfortunately I can not find this in order until the correct product is delivered.
The mistake was with the supplier.
You must do what you have to do but they need the full package delivered.
As I mentioned - the baby is due 11 June 2025 - they will be needing the 3 - in -1.

Kind regards,
CO
Carol O's update23 May 2025, 11:49
Reviewer Update
Good day,

Please, I did not receive any emails. My email address is ***

Kind Regards,
CO
Carol O's update23 May 2025, 12:10
Reviewer Update
Dear Macro Team

I hope this message finds you well.

I’m writing to kindly ask that we work together to bring the matter concerning the PRAM to a conclusion. We’ve exchanged several emails now, but unfortunately, it feels like we’re going in circles without reaching a resolution.

I believe it would be helpful if we could clarify the outstanding points and agree on the next steps. My intention is simply to resolve this fairly and efficiently for both of us.

Please let me know a convenient time for us to have a quick call or meeting, if that would help move things forward. Otherwise, I’d appreciate it if we could finalize this via email with clear, actionable outcomes.

Looking forward to your reply and hoping we can sort this out soon.

Best regards,

CO
Carol O's update26 May 2025, 14:38
Reviewer Update
Good day

I am still waiting for this matter to get resolved please.

Kind regards,
CO
Carol O's update27 May 2025, 18:51
Reviewer Update
Good day,

Thank you, I received this emaill below:
Hi Carol,
Hope this email finds you well.
Please be advised that we are still waiting for the collection date.
We will advise you with the date shortly.
We apologies for the inconvenience caused.



Makro Team, I will be waiting to hear from you soon. As I mentioned to you - my grandchild is due
11 June.

Kind regards,
Carol


CO
Carol O's update02 Jun 2025, 11:21
Reviewer Update
Dear MacroTeam,

Thank you for your response, but I must express that we are still waiting for this matter to be resolved.

Could you please confirm when ValueExpress is coming to collect the PRAM? We urgently need to know when this will happen.

Furthermore, we would like clarity on the resolution:
• Will we be refunded so we can purchase the full PRAM at the current price?

This matter is very urgent, as my grandchild is due on the 11th of June.

We would really appreciate a prompt and clear response so that we can make the necessary arrangements.

Thank you for your understanding and assistance.

Kind regards,
Carol
CO
Carol O's update04 Jun 2025, 07:41
Reviewer Update
Good day Makro Team

Thank you for your message.

I have not received any emails yet.

Kind regards,

CO
Carol O's update05 Jun 2025, 12:45
Reviewer Update
Dear Makro Team,

I hope this message finds you well.

I’m writing to confirm that the PRAM has been collected.
Could you please advise us on the next step?
We are currently waiting to hear back from your side.

Looking forward to your update.

Kind regards,
CO
Carol O's update19 Jun 2025, 10:51
Reviewer Update
Good day Makro Team
I have not heard anything back from anybody regarding the incomplete pram order? I have bought another pram from another company in the meantime.

Can anybody tell me what is happening with this order?

Kind regards