DW
Damian W
1 reviews | Active since Aug 2016
07 Dec 2019, 13:12
Incomplete delivery of order...no response..no support
Placed my order with Makro online on 23 of November. To date I have not received my entire order. Have called the Online customer support center, they provided a reference number and said that I will receive feedback in 48hrs, 48hrs later....no response, no "suppport". I sent an email to Makro Online Support, got an email stating that they will get back to me in 48hrs, 48hrs later... no response, no "support". Emailed them again only to get the same response. Called the Online customer support center..... got the same response as before. In two minds whether Makro is in the retail business or in the business of *****ing customers' money.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
07 Dec 2019, 15:50Good day Damian,
Thank you for your review on our Hello Peter platform, we do apologize for the inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within 24 - 48 working hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within 24 - 48 working hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Makro's reply07 Dec 2019, 15:50
Official
Good day Damian,
Thank you for your review on our Hello Peter platform, we do apologize for the inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within 24 - 48 working hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within 24 - 48 working hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
DW
Damian W's updateReviewer Update
07 Dec 2019, 19:39Makro Hello Peter Team thank you for giving yourself another 48hrs, another 2 days, 14 days after an order was placed...in order to find out what exactly is going on in your stores. Great commitment to customer service.
DW
Damian W's update07 Dec 2019, 19:39
Reviewer Update
Makro Hello Peter Team thank you for giving yourself another 48hrs, another 2 days, 14 days after an order was placed...in order to find out what exactly is going on in your stores. Great commitment to customer service.