Incomplete Delivery, No response from Makro

I placed an online order with Makro for a 60KG Barbel Set. Order number MAK*** (1 of 2). This was assigned to Makro Centurion. Order was confirmed on 31 March, packed on 2 April and only delivered on 12 April.... Then the order was not delivered correctly. All I received from the set were 4 x 2.5kg plates, 2 dumbell handles and 4 x spin locks. Outstanding from this order is 2 x 10kg plates, 4 x 5kg plates, 1 x Barbel, 2 x spin locks and 4 x Rubber spacers.

I have escalated this via email, chatbot, telephone call and HelloPeter. All I get as feedback via email is that Makro are receiving a large amount of emails and it will take a while to respond.

The agent I spoke to promised me that she would escalate my issue as urgent and that I would receive prompt feedback. Still nothing at all.

In effect I paid R1999.00 for a 5kg dumbell set!!!

This is incredibly poor business practice.

I would encourage everybody who is experiencing the same to contact the consumer ombudsman for assistance.

I expect Makro to deliver my order in its entirety, OR to collect what they delivered and give me a full refund