Incomplete delivery and Poor service

I bought a fridge and TV online on Sunday 31 May 2021 and it was delivered to the address provided on Wednesday 02 June 2021. The box was sealed with brown duct tape which I know you do to make sure all is in order. So as I unpacked the TV and noticed that there was NO remote in the box. I escalated the matter immediately to Makro call centre and they advised someone will get back to me. NO ONE did and I phoned the next day again and till today no response. I then managed to call the store directly and they advised that the online team will get in contact with me. Until today NOTHING has happened (05 June 2021). At this stage I don't believe you deserve my purchase of R14 500.00. Should anyone fail to get in contact with me I will be refunding the entire purchase. The service I have received is astonishing bad. I honestly don't know how anyone could shop at your store and expecting to receive good service. In future I will be taking my business elsewhere.