SS
SKeTCH S
1 reviews | Active since Jul 2015
14 Jul 2015, 13:49
*********** / Unqualified / Useless
It is clear that Makro is a Retail Giant, and can easily say, we don't need your business, we have plenty customers... <br> I ordered wine glasses for a wedding function for clients. Including Delivery.<br> <br> The wedding was the weekend past. So on the Thursday, i called and asked NOT to dispatch the goods, and that i would come to collect. <br> <br> Upon arriving at the store (Saturday Morning) i was told the order was dispatched to the couriers.<br> <br> Secondly, They brought me an \emergency delivery"";and got told... \""oh the picture on the website is wrong for what you ordered\""<br> <br> Fourth: Sorry sir"
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Makro's replyOfficial
15 Jul 2015, 10:59Hello Bad_Service,
Thank you for raising your concern with us.
I believe you have been refunded and as a token of our appreciation, for the interest shown in Makro by bringing this matter to our attention, we have send you a virtual Makro voucher to the value of R100.00.
I apologise for the annoyance/inconvenience that this may have caused to you. The company is actively working to improve service levels and your feedback has proved to be invaluable.
Regards
Makrocare
Thank you for raising your concern with us.
I believe you have been refunded and as a token of our appreciation, for the interest shown in Makro by bringing this matter to our attention, we have send you a virtual Makro voucher to the value of R100.00.
I apologise for the annoyance/inconvenience that this may have caused to you. The company is actively working to improve service levels and your feedback has proved to be invaluable.
Regards
Makrocare
Best regards,
Makro's reply15 Jul 2015, 10:59
Official
Hello Bad_Service,
Thank you for raising your concern with us.
I believe you have been refunded and as a token of our appreciation, for the interest shown in Makro by bringing this matter to our attention, we have send you a virtual Makro voucher to the value of R100.00.
I apologise for the annoyance/inconvenience that this may have caused to you. The company is actively working to improve service levels and your feedback has proved to be invaluable.
Regards
Makrocare
Thank you for raising your concern with us.
I believe you have been refunded and as a token of our appreciation, for the interest shown in Makro by bringing this matter to our attention, we have send you a virtual Makro voucher to the value of R100.00.
I apologise for the annoyance/inconvenience that this may have caused to you. The company is actively working to improve service levels and your feedback has proved to be invaluable.
Regards
Makrocare
Best regards,