*********** staff members at Makro Germiston branch

I’m totally disappointed by Germiston Branch. I bought a fridge on the 26th November 2022. 6 days later it is not delivered. Been trying to call the store for the past 3 days with no success, the line would say I’m the 1st person in the line and my call would be answered by the next available agent, my calls are not picked. I went to the store today to enquire about the fridge, I was taken from customer service to appliances department, appliances department took me to online department, where I spoke to Fayas Ramathule about my issue. He made me wait for almost an hour saying he is investigating where is the fridge, I ended up asking almost every one in the store and I found out that my fridge is in the cage or containers, I notified him about my findings, he didn’t even apologise for the delay and inconveniences, he said I must go home and my fridge will be delivered today. My fridge is not yet delivered and I need to go to work. He gave me his office number but he is not picking up 😡😡😡. Card number ***7. They don’t pick up their phones