*********** staff and horrible service

So a friend of mine is coming to visit home from abroad after almost a year and a half because of the COVID situation. She was afraid that with 3rd wave there may be a ban on alcohol again so she asked me to order some things from makro for her as she will be arriving on 24 June and i will only see her for a few hours before she leaves for mpumalanga. The order was placed with Makro riverside on 16 June. I saw no updates on my orders until I emailed makro customer service. On 21 June the order was picked and I got notification that delivery will be made later that day. I rescheduled my entire afternoon to be able to be home to receive the order. At around 3pm the driver that was making the delivery gives me a call to confirm my address. When i confirmed the address, he said that he did not have the correct address on his side. I asked him where he was and he was literally 2km away from me. He then told me he cant come all the way here because he has other orders and that he will take my order back to the store and they will deliver to correct address next day. I was annoyed about this and emailed the customer service again. The person apologised and told me that it would be delivered the next day. Today I shifted my schedule again to be able to receive the order and got no delivery nor any notification from makro! I emailed the person back who apologised again and said they will follow up, and still got mo response! Im totally ****ed off and utterly disgusted with incompetence!