*********** service provider

I ordered online from Makro and the delivery was spilt into two , one of which came yesterday no idetification was required. Today another one came through the delivery guy didn't even enter my workplace he sent me a WhatsApp messenger stating that he is outside. I searched for him till I called him he told me he was searching for parking. I looked around and had to go outside just to meet with him, he them tells me that without identification he won't be able to give me my parcel. Why the rules are not the same the same delivery was done on 07.01.2020 from the same company and no identification was required, on 08.01.2020 the delivery guy requires identification, I have to go to his car, and them for him to tell me he needs identification. Why didn't they send a message stating they will require an ID when they delivered yesterday and without requesting for one. I need my parcel and for Makro to send people who have airtime I can't be calling someone trying to locate them when I written my address on the order