*********** service delivery

I purchased a TV on promotion from Makro Cape Gate and paid via EFT as I am not in Cape Town. I was told that a unit was kept for me and was awaiting the couriers which I had to organise myself. When the courier guy arrived on the same day , I was suddenly told that all the units are sold out and there are no more units at any other branch either! Not only did I waste my time and energy in trying to purchase this TV and organise a courier service to collect it, because either they couldn't have bothered to properly put one aside for me or was **** to, but now I have to waste more time and energy trying to claim a refund from both Makro and the courier service!