1 reviews | Active since May 2015
*********** Sales People! Wonderboom
<p>Went to Makro Wonderboom looking for A4 Photo Paper. It was late afternoon around 17h00 because I work during the week, but I knew that they close at 17h30 so I had a bit of time. I got to the isle where the stationary is and I started looking where a guy approched me asking if he could assist because the store is almost closing. I asked him for photo paper, he started looking himself, realizing he is taking just as long, he grabbed a package and handed it to me and I still asked him if it was indeed the photo paper, just to make sure. He said yes, he is surtain it is. Because it is quite a way for me to drive back if it is the wrong product! I went to the till, paid for it and left. I got home, atleast didnt use it immediately! When my son came to visit to print the photos for me, he then said its not photo paper, these are labels. I had to take it back as it was around R260. Needed to get my money back, but I done that about a week later. I got to customer service, they eventually helped me and the guy behind the counter asked me what time did I purchase this product? I said around 17h15. He admitted (with a laugh) that the sales person just wanted me out of the store as it was closing time and they dont want to work longer, so he didnt worry to give me the wrong product! Imagine not knowing that and getting home, opening the package and then I cant get my money back? Since when do customers get chased out of the store because the sales people dont want to work longer? Atleast I got my money back but your floor staff must either be trained, or replaced!</p>
Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.
Regards
Mbali Makhanya
Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.
Regards
Mbali Makhanya
Thank you for your complaint I understand that the store has been in contact with you and the issue is now resolved.
Regards
Mbali Makhanya
Thank you for your complaint I understand that the store has been in contact with you and the issue is now resolved.
Regards
Mbali Makhanya
