*********** PERSONNEL

I have been struggling to close my account with Makro. This has been huge task, firstly having to go through their call centre which kept on transferring me to the account's department. This failed the whole morning to say the list. Then decided to call on of their stores (Crown Mines) to seek assistance, there I came through a very rude personnel who then told me to close the account the same way I had opened it. I called the call centre again after sending an email, this time the transfer was successful as I spoke to an account's consultant. After explaining what I need to be done, the lady then advised me to fax through a copy of my ID in order to have the account closed. This I did and I called them again a few minutes after it was done. Got through to someone else who then asked me to give her the fax number that I used, eventually she found the copy. Was advised my request will be processed. All this was from the 8th Apr 2015. That week on Sunday (12/04/15) I decided to call them again to follow up, it was not done. A lady promised me it will be done within 24 hours. To my surprise, I received an SMS on 17/04/15 to come collect my Makro Credit as I have a credit of R7000.