LP
Luw P

1 reviews | Active since Dec 2018

08 Aug 2019, 12:39

*********** Online System

Placed an order online 31/7/19 would have been delivered on 6/8/19 - phoned on 7/8/19 to inquire, would have been phoned back - still waiting. Phoned today - was told to speak to the branch the order was placed (Wonderboom) 1st attempt: call was dropped in my ear 2nd attempt spoke to the most *********** man (Godfrey) I have ever come across - telling me two wrongs does not make a right - I done even know what he intended of saying ' as if I did something wrong! I ordered ONLINE - I PAID the delivery fee - I EXPECTED my delivery on the 6th of August - When Inquiring, I am told that he cant answer me, yet he works for Makro's online department, when I said I dont accept his answer Im told two wrongs does not make a right????? When I said I want to speak to the manager, He just continued talking nonsense - When I LOUDLY EXPRESSED that I don't want to speak to him, the phone gets dropped in my ear???

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Replies (1)
Makro
Makro's reply09 Aug 2019, 10:23
Official
Good day Luw, Thank you for bringing this to our attention.
 Please accept our sincerest apologies for the inconvenience this has caused and for the customer service you have received.

Kindly note that We do need to know your order number so we can contact the necessary department managers to assist and revert with a resolution. Please advise on the order number or time of convenience so we can call you.

Kind Regards,
Makro Hellopeter Team 

Best regards,