CD
Carla D

1 reviews | Active since Sept 2016

11 Feb 2020, 15:01

*********** managers. Pathetic service and being **** to and then contridicting himself two sentences later.

I went to Makro Friday (07/02/2020) armed with my pamphlet to but what I had circled. Price was incorrect. There was no warning at the entrance or at the product itself. Where that section manager Melusi started with saying that someone must have taken it off to later saying that he had not had a chance to make one yet. I was then promised that the manager of the store would contact me. Its now Tuesday and NOTHING. Is this how you treat your customers? BY IGNORING US.

You all seriously need some management courses. I could suggest that my 13 year old help you.

I was guaranteed that I would be contacted. Rest assured I was told. PATHETIC *********** PEOPLE RUNNING THE STORES.

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Replies (1)
Makro
Makro's reply11 Feb 2020, 16:54
Official
Good day Carla,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we will contact senior management from our Vaal branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards,
Makro Hellopeter Team