CG
Carly G
1 reviews | Active since Jan 2020
07 Jan 2020, 17:47
*********** Makro Strikes again
Appalling online delivery service. Ordered a washing machine on the 16th December. Was told 10 working days. It has now been 16 days and the order is showing as complete on the website. Useless call center agents say it was collected by the courier on the 3rd Jan but can give me no further detail. Have called twice a day for the past 4 days. Utter incompetence
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Replies (2)
Makro's replyOfficial
13 Jan 2020, 10:43Good day Carly
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we have went through your review and can assure you that we are addressing the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we have went through your review and can assure you that we are addressing the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply13 Jan 2020, 10:43
Official
Good day Carly
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we have went through your review and can assure you that we are addressing the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we have went through your review and can assure you that we are addressing the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
CG
Carly G's updateReviewer Update
19 Jan 2020, 09:43Next level incompetence. Received an email on the 13th saying we would hear back within 24-48 hours. 6 days later and NOTHING. We want a full refund and we will be placing our order with takealot who ACTUALLY deliver in 24 hours. We will NEVER be using Makro again.
CG
Carly G's update19 Jan 2020, 09:43
Reviewer Update
Next level incompetence. Received an email on the 13th saying we would hear back within 24-48 hours. 6 days later and NOTHING. We want a full refund and we will be placing our order with takealot who ACTUALLY deliver in 24 hours. We will NEVER be using Makro again.