*********** Makro Staff

I have an account with Makro that I used April 2015 for R2250. i got statement in the begining of May which reflected bank details to be used to pay via EFT. on the 05 May 2015 and 30 May 2015 I pay R 2000 then 0n the 1July I pay R260. I then received another statement that was reflecting that i still ow R2000 I then call Makro and send proof of payment 01/07/2015 no assistance was given till todate. Makro staff managed to trace the R260 but not the R2000 from the same bank, same account and same reference used. I resend the proof on the 15/07/2015 and called several times to check the progress but no joy to date. I received Emails and Sms about my account overdue then respond with the proof 05/08/2015 but still nothing get sorted. I have called/send emails to Makro more than ten times now and still my account does not get sorted in stead SMS that tell me that i must pay urgent. Makro is failing me Finance and Customerservice staff. Very much dissapointed, how much my money and time must i spend to ensure that Makro staff do their job. on the 05/08/2015 I send an email again to say that I will take this matter to Hello Peter but did they take me serious NO!