<p>Today in Makro I walk up to a bin with Nescafe coffee refills priced at two for 100 on the bin my wife reaches in picks up the first two and puts it in the trolley. At second glance she realises the packs she has arrived 250g packets and the others are 150g. Do I decide to look through the basket and find other 250g packs in the bin. When I get to the till the lady rings it up so I bring to her attention that the product was in a bin marked 2 for R 100. She then calls the supervisor who then says no its wrong and wants to fetch me two 150g bags to which I said no. The items I have were in a bin marked 2 for R 100 and I want it at that price. She then says she is gonna call the manager. The manager comes walking towards me with a look upon his face like he wishes the earth could open up and swallow him armed with 2 100g packs of the coffee I wanted. This already tells me he has no interest in my side of the story. I explain to him the situation. All he says back is another customer must have put the packs in the basket and they can't be helped responsible for that. My blood pressure spiked. It's my right as the customer to get the item at the price advertised on the bin no matter if it was placed there by another customer or not it's his duty as a manager to ensure his staff is on the floor making sure things like this don't happen. They can discount television sets and everything else my thousands of rands. Bit this idiot wouldn't discount two packs of coffee for a total of a R 100 to keep 1 customer happy. Absolutely shocking service and the idiot manager just stood there with a blank look upon his face when I told him what I think and didn't even bother to offer me an apology for their obvious incompetence. MAKRO managers are USELESS!!! and the customer service is an ********!!!</p>
I would again like to offer our sincere apologise for the way you feel you were handled by the store.
As discussed on our Marketing Executive Manager (Chan Uithaler) we have picked up a few issues that could be better handled should such an incident occur again, Jerome will certainly follow through and make sure everyone is on the same page with regards to certain processes.
Over and above that corrective measures have been taken regarding the staff member concerned and necessary training will be conducted.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Thanks for the giving us the time to resolve the problems.
Regards
Mmule Moropa
Best regards,
I would again like to offer our sincere apologise for the way you feel you were handled by the store.
As discussed on our Marketing Executive Manager (Chan Uithaler) we have picked up a few issues that could be better handled should such an incident occur again, Jerome will certainly follow through and make sure everyone is on the same page with regards to certain processes.
Over and above that corrective measures have been taken regarding the staff member concerned and necessary training will be conducted.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Thanks for the giving us the time to resolve the problems.
Regards
Mmule Moropa
Best regards,
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