*********** Head Office staff

Dear Zwelakhe

Thank you for your email of 3rd May?

I address you as the current representative of Makro with regards to this matter (***)

You obviously did not read or comprehend fully my post onto Hello Peter

You state that Shirley cannot receive the Mrewards as the item was purchased on 4th April and the Mrewards app was only loaded on 21st April

It is due to the incompetence of Head office and the IT section that the Mrewards was only loaded on the 21st. We were informed at the store after a conversation with Head Office that the App was loaded on 4th April

Rose, the PA to the CEO for Makro, ensured that the R200 Mrewards was loaded by 31st April

Is there anything else that Makro or yourself can do to embarrass itself further?

Regards

Jim Powell

From: Zwelakhe Mnguni (Makro Care) [mailto:***] Sent: Tuesday, 03 May 2022 08:48 To: Jim Powell Subject: [Request received] Hellopeter: Poor service

##- Please type your reply above this line -## Your request (***) has been responded to by our support staff. To add additional comments, reply to this email. Zwelakhe Mnguni (Makro) May 3, 2022, 8:48 GMT+2 Good day Jim, We hope all is well, we apologise for the delay in response. We have carefully looked into the matter and discovered that you bought the Garmin watch on the 02 April 2022 and you had only joined and registered for our Mrewards app on the 21st of April 2022. Please note that this is weeks later after the purchase and therefore the mrewards points cannot be logged prior the registration date. Further to this, you will continue to receive your rewards automatically to any purchases made going forward since you are registered. We understand that this might have caused inconveniences, we sincerely apologise for this. We hope you find the above in order. Warm regards, Makro Support Team Zwelakhe Mnguni Consultant- Makro National Contact Centre. Makro SA A division of MASSMART Holdings Limited Tel: ***WhatsApp: ***Email: mailto:***:http://www.makro.co.za

Zwelakhe Mnguni (Makro) Apr 13, 2022, 13:47 GMT+2 Good day Jim,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management at the store and request them to give you a call as per your request. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Once again we do apologize for the inconvenience caused throughout your journey with us. Hope you find the above in order. Warm regards, Makro Support Team Zwelakhe Mnguni Consultant- Makro National Contact Centre. Makro SA A division of MASSMART Holdings Limited Tel: ***WhatsApp: ***Email: mailto:***:http://www.makro.co.za

It is 2 stars, not 1, because in the end we got the Mrewards