NC
Nontlantla C

1 reviews | Active since Dec 2020

28 Nov 2021, 17:19

*********** disrespecting supervisor

I went to Makro Germiston to shop i am not a regular customer but well today decided to go and shop as i viewed their pamphlet and most of the items the prices were reasonable, as i got to pay, point station i saw the price for 5litre oros for 2 it's R140 while on pamphlet it was R65 for two i ask thz cashier and the cashier called tje supervisor the supervisor called the manager her Name ENRATE, the manager was very rude unprofessional and very *********** to me, she answered me in very aggressive manner she said"why i didn't read the displays for apology! She she won't override actual what exactly i am expecting her to do... In a, polite manner i ask her can, you please talk to, me and explain in calmness she said what for, i ask her can u call your manager she, said she is store manager the one i am looking for they are, on street striking i ask for her name since she didn't have a name budge she refused and i had to go straight to customer service and raise my concerns was verh ****ed with her service i wonder how could a big company hire such unprofessional manager it gives me the impression of you don't train your stuff about customer serve, the service i receive was, very very poor worse she **** to say she is a store manager and even took advantage that i am very young, i believe we must we must provide equal best customer service to customer wether is gender, race or what.. I real had a bad experience from disrespecting manager.s

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Replies (1)
Makro
Makro's reply29 Nov 2021, 10:30
Official
Dear Nontlantla,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We will contact the stores management so that this matter can be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.

Please be advised that we will revert to you with feedback within 24 - 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Kind Regards,
Makro Hellopeter Team

Best regards,