WO
Wikus O

1 reviews | Active since Jan 2016

06 Jul 2020, 14:49

*********** and unprofessional line managers

I have purchased a printer from Makro Vaal based on the conditions that I have a 2 year warranty. When I returned the printer 1 year and some days after purchase, I was informed that I should have registered on the manufaturers website in order to be granted the warranty. I was never told of such requirements, the package does not reference the registartion and the installation guide (as told by the manager) makes no reference thereof. Makro Vaal then responded that they are not responsible for any warranty as they only sell the product. Surely you take some after sales responsibility as you sell the product under those conditions. I highly doubt that I will ever support Makro Vaal in future. I cannot commit on not returning to the store as I may have other defective items to return in future.

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Replies (1)
Makro
Makro's reply06 Jul 2020, 15:32
Official
Good day Wikus,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team