*********** and *****

I purchased a kitchen cabinet online fr their website. After it never arrived in the time frame advertised, I called the call Centre (45 mins on hold) to be told they would get back to me. Never happened...so every day for almost a week I called back asking for updates. They keep saying "it has been escalated" which you know means absolutely nothing except them trying to get you off the phone. They can't even tell me if they order will ever be processed or give any real solution except they are waiting to see if the supplier has stock. Why advertise that there is stock if they have absolutely no idea. If I knew how *********** Makro online was I would have never ordered from them. Now I must wait 2 weeks for a refund so I can order from a company who actually knows how to fulfill orders. I would not recommend Makro online, unless you have a lot of patience and don't except any shred of customer service.