*********** agent!!!!

<p>I paid my acc on the 27th then on the 29th an unauthorised debit order went through for the same instalment. I reversed the debit order and called the customner service to cancel the debit order. On 2 Oct i went to the strubensvalley branch where i called the customer service and spoke to Amanda, such a useless agent. Firstly she kept on saying i used more than the credit i had which is not true because the amount was for service charges. She then confirmed they received my instalment but told me my acc is still on a minus. I asked her how that is possible because my acc was not in arrears and i had paid the required instalment as per the statement. She couldnt explain that and kept on insisting I had made purchases thats why my acc was a minus. She was very rude, I asked to be transferred to another agent and refused to do so even after she had failed to help me. I suggest that you train your staff, people like Amanda dont deserve to be there if they cant do simple calculations????I mean after i pay my instalment the bal should go down and not up, even a Grade 1 pupil would know that.</p>