TB
Thereasa B
1 reviews | Active since Nov 2015
24 Jan 2019, 13:20
***********
We place an order on 14 October 2018 order nr MAK992072 and then reorder it on MAK978218 due to Makro lost our order.
Its January 2019 and still haven't received our order. We've been calling, emailing Head Office and no one could address our problem. Even Lesego Shayi does not provide us with any feedback nor does she want to help us sort this matter. We send her all our details as well the proof of payment.
We as regular customer from Makro does not appreciate this *********** behavior and would like this to be solved.
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
24 Jan 2019, 16:04 Hi Thereasa
Thank you for your feedback.
I'm sorry for the service you've received. This is definitely not the type of service we want any of our customers to experience.
We will address this matter with the relevant parties, to ensure that corrective measures are put in place to better our customer experience.
Once we have feedback, we will contact you.
Thank you for your patience in this matter.
Kind regards,
Tebogo
Thank you for your feedback.
I'm sorry for the service you've received. This is definitely not the type of service we want any of our customers to experience.
We will address this matter with the relevant parties, to ensure that corrective measures are put in place to better our customer experience.
Once we have feedback, we will contact you.
Thank you for your patience in this matter.
Kind regards,
Tebogo
Best regards,
Makro's reply24 Jan 2019, 16:04
Official
Hi Thereasa
Thank you for your feedback.
I'm sorry for the service you've received. This is definitely not the type of service we want any of our customers to experience.
We will address this matter with the relevant parties, to ensure that corrective measures are put in place to better our customer experience.
Once we have feedback, we will contact you.
Thank you for your patience in this matter.
Kind regards,
Tebogo
Thank you for your feedback.
I'm sorry for the service you've received. This is definitely not the type of service we want any of our customers to experience.
We will address this matter with the relevant parties, to ensure that corrective measures are put in place to better our customer experience.
Once we have feedback, we will contact you.
Thank you for your patience in this matter.
Kind regards,
Tebogo
Best regards,