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Since March 2017 i have requested for my payment plan to be changed from 12 months to 24 as i can not afford my massive installment anymore. when i asked for the change the first time in March i was assured that it had changed and i'd be paying less. So from R1000pm it went down to R500. March month end my debit order goes off the same amount. so it was not changed. i called again and they apologized saying it was never loaded, this time however they assured it is loaded. April month end the same amount goes off. so i call again, same story, they apologize for not loading it. at this point i decide to go into the store. speak to a lady who assures me it is definitely changed i wont have the same issue. low and behold may month end the same amount goes off. i call again, they apologize and load it, i spoke to a manager who apologized profusely that this is now the third time it went off wrong. june month end it goes off the same amount AGAIN... i did not have fund in my account as i told them before i can only afford R500. i then pay R500 cash in to them. July month end R1500 goes off my account so go onto the store again, same story, apologies left right and centre.. they then place me under rehad where basically i cant use my credit card. Then a lady calls me today asking me if i want to place my account under rehad because i have no payment plan..... WHAT IS GOING ON AT MAKRO AND RCS??????? I HAVE NEVER DEALT WITH THIS KIND OF INCOMPETENCY IN MY LIFE. so Makro, i now get penalized because because YOUR staff cant do their jobs? and this wasnt just one person i dealt with. i've spoken to 10-20 people, NO ONE CAN HELP ME. i think its so unfair that ive never skipped or missed a payment yet i need to be placed under rehab and prohibited from using my account because YOU KEEP MAKING MISTAKES AND CANNOT FIX ANYTHING.

and let me guess, after this report i will receive an apology and month end the same thing will happen? what a joke, i will be moving our company's business from you as well.

this is ridiculous and unfair. is this what we get for being loyal customers for years??