INCOMPETENCY!!! BAD CUSTOMER CARE SERVICE FROM THE ONLINE DEPARTMENT I AM DISGUSTED WITH THIS!!!!!!!!!!😡

I ordered a bicycle online and it has been brought to my attention that i will only have to pick up my order in a few days but thats is not the issue i went to the store the next day and requested to cancel my order!! Fine! I went to the Makro Wonderboom Store ,Montana , Pretoria - to the online store table and I requested the order to be cancelled 😡 The guy asked for my order number and i gave it to him and it was a quick process! But a Job half done. So he said that I should know that i will not get the money immediately it will take approximately 7 working days and i still asked the person who was on duty don’t you need my ID or banking details and the person said no need it will be paid back in the account that was used for transaction. I said its fine and went back in store to our het goods from the store . I checked the situation that busy taking place and to my surprise I received an email stating that my order is ready for pick up , this is where all the up and down situation started irritating me because i have been on the phone with head office they called the store and escalated the matter etc!!! I have been calling the store and its also a problem getting through to the right person to speak to because no i am furious never received any communication about the process !! And few days after the email about order is ready for pick up another email pops up!! Order picked up and completed ✔️ 😡😡 I have not been to the store ever-since my last purchasing session there and cancelling of the online order but I received an sms order completed!! my issue is that its long past 7 working days for my money to be paid out!! And i have not yet received anything no money nothing!! I refuse to wait till whenever they decide they will pick up my call and stuff!!! Because i have been sent around!!!! Too many times , I want my Refund back!! yesterday i got throug to the store the manager stated that he will contact me soon nope!!! Nothing because he needs to check out something!!! Again later i called got through to someone that said they will make sure that manger gets the message. when i called few hours earlier the person asked whether the manager called me i said no and the person was shocked because she gave the Message to the manager and said you should call this person asap!!! And the person who answered the phone said they will go to the manager now and stand there in order for the manager to assist me with this matter!!! This is unacceptable why should i wait for my money so long and no communication or anything atleast but i have to keep on calling imagine not giving the customer her money back for so long and you have policies in place but you as a Store is not following ??? ***********!!!!!!!!!!! I am disgusted with the service from this store the ONLINE DEPARTMENT OF MAKRO WONDERBOOM ,MONTANA PRETORIA !!!!! Like i said i refuse to wait any longer for my money!! And after this review then everyone will want to jump around just because you got a bad review you should not have to wait for a bad review to change your customer service!!!!!! This is my last resort to getting communication from the store or makro seeing that i have to call after them the whole time!!!!!