ZM
Zanele M
1 reviews | Active since Mar 2019
25 Jan 2025, 21:59
Incompetency and failure to resolve issues
Makro has still not processed the refund instead they are busy attempting to collect the item knowing very well that I left it at Makro Crown Mines .Is this how you treat customers? Instead they are telling me to fetch the item I took to.malro.because they were not fetching it ,now they are acting like they wanted to fetch it,what a waste of my time
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Replies (1)
Makro's replyOfficial
29 Jan 2025, 11:34Hi Zanele Mandita,
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are sorry to hear about the delay in the collection of your order.
Our relevant department will reach out to the store pertaining to the item that you dropped off at the store and the refund that's due to you.
Your will be updated at the earliest opportunity via email/telephone.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are sorry to hear about the delay in the collection of your order.
Our relevant department will reach out to the store pertaining to the item that you dropped off at the store and the refund that's due to you.
Your will be updated at the earliest opportunity via email/telephone.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
Makro's reply29 Jan 2025, 11:34
Official
Hi Zanele Mandita,
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are sorry to hear about the delay in the collection of your order.
Our relevant department will reach out to the store pertaining to the item that you dropped off at the store and the refund that's due to you.
Your will be updated at the earliest opportunity via email/telephone.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are sorry to hear about the delay in the collection of your order.
Our relevant department will reach out to the store pertaining to the item that you dropped off at the store and the refund that's due to you.
Your will be updated at the earliest opportunity via email/telephone.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,