Incompetency and failing to take responsibility

<p>I bought a DSTV Explora on the 26th Of November 2016 Online at Makro, I made the payment immediately . The following day i called Makro and spoke to Daylon whom i had sent my proof of payment to, as my payment did not refelect on the system. Since then they have been a problem with my payment until , i received my decoder on the 6th of December 2016. The very same day i received my decoder i sent an email Daylon informing him about the my order being not the one i have ordered. to date i have not heard anything from him. when i did not get the response from Daylon I caaled makro the same day and spoke to Emmanuel who confirmed that my decoder included installation, and then asked him for a voucher number and he told me to read the manuals and i will find my voucher inside the manuals. I Spoke to 2 other people Zanele , and Katlego who confirmed that my decoder included installation and even gave me contact details from Zanele to contact people from the isntallation comapny. Fast forward. My decoder has been installed, but their claim was rejected, When i called Makro today i was told that my decoder did not include installaion. The manager from carnival kept on telling me that he works at a store and Not online, as if its not the same company. i want my refund and i am never doing business with Makro ever again.</p>