1 reviews | Active since May 2016
Incompetence Online service
<p cl***="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: 150%;">We recently ordered a Defy fridge online. This fridge was damaged, and during the next fortnight Makro said a new fridge would be delivered , but it wasn't. After many phone calls trying to find out when the replacement would be delivered, it was finally brought well over a week after the damage had been reported. This new fridge also has fault. The freezer drawers of the replacement fridge don't fit properly. In desperation, we replaced them with the freezer drawers from the damaged fridge.</p> <p cl***="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: 150%;">Makro's customer care was inexcusably poor. I don't recommed buying anything from Makro online shop.</p>
Thank you for allowing our online Manager (Douglas Coleman) the opportunity to speak to you and apologise for the service received from us.
As a matter of goodwill, we will offer you a Makro gift voucher to the value of R300, which we hope will compensate you in some small way for the inconvenience caused.
We hope you will shop online again and that you will have a more positive experience.
Regards
Mmule Moropa
Thank you for allowing our online Manager (Douglas Coleman) the opportunity to speak to you and apologise for the service received from us.
As a matter of goodwill, we will offer you a Makro gift voucher to the value of R300, which we hope will compensate you in some small way for the inconvenience caused.
We hope you will shop online again and that you will have a more positive experience.
Regards
Mmule Moropa