1 reviews | Active since Jun 2017
Incompetence of Makro Online service & Makro Silverlake Pta shop
I ordered groceries from Makro on the 27th April 2020 online and they said they will deliver in 5 days. I had specifically put in a comment to say it’s for my grandmother, a senior citizen as was avoiding her to go to shops with this Covid-19. Been calling for the past week and was told that nothing has been done by the store. I asked for the team leader of the online services and was told she was in a meeting at 16:30pm, which I strongly disagree with. Today the 14th May 2020, I phoned online customer care again and was told nothing was done to my order still.....
This is extremely infuriating especially when trying to feed an elderly person and protect them from contracting the covid-19. When I requested my refund, a consultant called Khulekani went and cancelled my order and told m another division will deal with my refund. In the meantime while they are ***********, my grandmother has to die with hunger....
My refund should include compensation fees and areas for time, calls and emotional distress.
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team