Incompetence

Should again be no stars...Dismal Pathetic Useless. After my review that I wrote on 30 August about the pathetic non service and oh lack of communication, I get a email stating oh so sorry we will escalate and will phone you, no phone call from Makro, they are too special to phone clients they owe money too. I have now phoned twice this week and they are still waiting for authorisation to process my refund which they inirltiated on their side. For a big company like this, I have no more words, it's not as if they owe me thousands of rands. The mere principle of this whole situation is laughable. How does it go from 5-7 working days for a refund to after I write a review cause of non refund, then it goes to 4 -14 working days...... Utter incompetence and lack of communication yet again....