Incompetence at its highest level

My mother bought a fridge online, the first time it was refunded without without any valid reason and now the second time she submitted the order with incorrect contact numbers and she called and requested that she doesn't want a refund because she needs the fridge. Now its been a week and theres nothing happening no refund and no fridge just *********** warehouse staff that keeps making empty promises. Makro should close down their online ordering platform its useless and not customer friendly at all.