Incompetence and Failed Service Delivery

When I contacted your call center to request an update to the delivery address—since the original was my work address and delivery had not occurred during the week—I spoke to a representative named Lundive/Lundiwe, who informed me that I would receive a waybill and be able to contact the courier directly to make the necessary change. I agreed to this process.

To my shock, I later discovered that the order had been cancelled by Lundiwe without my authorization. No one contacted me to confirm this action, and I received no explanation until I escalated the issue myself to Mpho Suping. I have since been told that the seller “never responded” to the order and that this was the reason for the cancellation. If that is indeed the case, I find it completely unacceptable that your platform made no proactive effort to communicate with the seller within the last 5 days or with me before taking such a drastic step.

To make matters worse, I was informed that the refund will only be processed by the 26th of November—over two weeks from now—leaving me out of pocket and without the item I urgently needed. This delay is wholly unreasonable, particularly as this situation arose due to failures on your company’s part