Incompetence

I placed an order online and my order was split into delivery from 2 different stores (which I have no problem with)

The order was for: Basic White BASIC White Mug Product ID: ***_EA QTY: 4 Unit Price R 22.00 Subtotal R 88.00

Basic White 325 ml Basic White Ribbed Coffee Mug Product ID: ***_EA QTY: 4 Unit Price R 29.00 Subtotal R 116.00

New Summer Coffee Mugs 4-Pack Product ID: ***_EA QTY: 2 Unit Price R 69.00 Subtotal R 138.00

4 Pack New Autumn Coffee Mugs Product ID: ***_EA QTY: 2 Unit Price R 99.00 Subtotal R 198.00

The last item was dispatched from the Alberton store and is the item that I have an issue with.

Whomever packed this order at your Alberton store should be ashamed - they cannot even grasp basic things! I purchased 2 x 4 packs (meaning 8 mugs in total) and you send me 2 x mugs! What a joke - R 99 for 1 x mug? Are you stupid!???

Now because of someone's incompetence I have to wait longer for my ordered items and this was for a work function!

I complained the same day *(10th Feb 2021) and was told that by Friday I will have feedback from them.

I called on Monday (15/02/2021) 4 separate times (10h00; 13h30; 14h20 & 15h35) and was told that Anthony is in a meeting every time I phoned.

I called today and Anthony finally had the courage to talk to me only to tell me that there is no update (10h18) and that he will follow up with Alberton store an call me back no later than 12h00. I have called at 12h40 and was told he is in a meeting!

I am so disappointed in Makro online! My company is frustrated that I suggested using them as we are now long past our function and the cups have not arrived.