INCOMPETANT & UNPROFESSIONAL

Makro is, by far, the most *********** store I have dealt with. I ordered/ paid for a fridge on the 19th Aug. They told me on email it would be delivered on the 23rd Aug. Then I get a last min. com notification that it's being delivered on the 20th. I phoned the call centre and advised I don't require the delivery on the 20th, it must remain on the 23rd Aug. Then on the 20th a driver calls me to tell me he's at my house with the fridge. So I phone the call centre again, they apologise and say they will reschedule the delivery for the 23rd. Then on the 22nd August I rec. a message says my order is in transit on its way to me. I phone the call centre again, I speak to " Degratia Thobakgale (Makro Customer Services)" for the 2nd time, she tells me no mam, it wasn't scheduled for yesterday its being delivered on the 23rd. The 23rd comes I phone the call centre again, as I have absolutely no faith in them getting it right, I speak to Degratia again and she tell me, I must call the driver and see where he is. We call the driver he says "I don't have your fridge and the store never told me to deliver it" ..... is this not the most "pathetic and highest level of incompetence" ???

23rd 13:30 I am back on the phone calling the call centre, and they said the fridge is still at the store and they have no idea what is going on and will have to escalate it....

I am speechless and beyond disheartened and disappointed.😭😡

MAK*** - Who knows when and if I will ever receive my fridge, because the communication and professionalism at Makro is not something they take seriously.

#makerosa #hellopeter