INCOMPETANT STAFF

I ordered a chair on the 1st of December - on the 2nd Dec I called to change my address for the delivery. I called on Monday 5th Dec - to check all was clear and understood. (As I had no feedback on the delivery I called again on the 7th Dec to confirm - and the call center lady said it was). On the 13th Dec, I got a message saying they were out on delivery. 15th Dec came. and they delivered to the wrong address. So I called again... to say "you clearly can't get a simple instruction right" so I want my order canceled and a refund.

I have called 5 times since then ... following up and getting told it's in process and I must be patient as it takes 2- 5 days to get my refund. It's now the 21st Dec, and low and behold I got a call now from the courier saying they are at my residence, can I open it so they can deliver? I can't believe you guys are so unbelievably ***********. The instruction is not complex.... it's VERY simple. and now I am back to where I started on hold for 30 minutes trying to speak to someone to get an answer.

I just want my canceled and my money refunded !!!!! so I never have to go through this painful experience again